FAQ Interlibrary Loan and Document Delivery Service

How do I contact someone for help with Interlibrary loan?

You can reach the library by email: library@yale-nus.edu.sg

What if I need an item for the whole semester or longer?

Lending libraries will not allow borrowers to keep materials for extended periods of time. You may instead submit a purchase request for the material.

What happens if I don’t return my ILLiad items on time?

When ILLiad materials are due, you will receive an email notification from Interlibrary Loan. If the item is not returned within two weeks of the due date, your ILLiad account will be blocked. If an item is not returned within four weeks of the due date you will be blocked from checking out NUS library books.

Can I renew an Interlibrary loan?

You may request for a renewal. However, this is at the discretion of the lending library and there is no guarantee that a renewal will be permitted.

Please collect your materials promptly and return when due since a renewal or loan extension is not guaranteed.

Can I request a physical copy of something that is available online?

ILL staff will generally not request hardcopy of items that are available online. If a requested item can be found online, ILL staff will send a link or instruction on how to find it.

What are my Copyright Limits?

As a general rule, ILLiad can provide a copy of:

  • One article or 10% from a single journal part
  • One chapter or 10% from a single monograph

Commercial purpose or for distribution
Materials retrieved from ILLiad are provided for personal use only and cannot be redistributed or shared

Who is eligible to use ILLiad?

Yale-NUS College faculty, staff, and students are eligible to submit interlibrary loan and document delivery services using ILLiad.

What is the difference between ILL and DDS?

A Loan request is to ask for the physical item whilst a Scan request is for a document delivery of a book chapter or journal article where you generally receive the material as a .pdf file.

How do I make a request?

All requests should be submitted via the ILLiad platform.  Login with your NUS NetID to get started!

How long does it take?

A Scan request (Document Delivery Service) can take up to 5 -7  working days. More obscure article/chapter requests can take 1 month or longer.

A Loan request can take between 2 to 8 weeks, depending on the availability of items at the lending library and shipping method used.

How much does it cost?

Currently, all costs for ILLiad are absorbed by the Library. We ask that you use the service responsibly.

What can’t I request?

You may request for items marked as unavailable in the Library Catalogue.

Other items that may be difficult to request through ILL:

  • Audio/visual materials
  • Rare or valuable material such as manuscripts/first edition books
  • Materials that are recently published
  • Incomplete citations