13) I can’t open an electronic file. What can I do?

Please check the following:

  • If the reading is there but isn’t hyperlinked. Your instructor might have requested for it to be placed as a physical copy (RBR) in the library
  • It takes 5 to 7 working days to process readings for your E-reserve. Try checking the course listings a little later or contact us for the status.
  • You may need to have Adobe Acrobat Reader installed on your laptop to view .pdf files.
  • If you continue to have problems, please approach Yale-NUS College IT yncit@yale-nus.edu.sg for assistance.