20) I can’t open an electronic file. What can I do?

Please check the following: 

  • If the reading is there but without a pdf, your instructor might have requested for it to be placed as a physical copy (RBR) in the Library 
  • It takes 5 to 7 working days to process readings for your E-reserves. Try checking the course listings a little later or contact us for the status. 
  • You may need to have Adobe Acrobat Reader installed on your laptop to view .pdf files. 
  • If you continue to have problems, please email Yale-NUS Library(library@yale-nus.edu.sg) for assistance.